Welcome to the website (the “Site”) of QuoteSnap. This Site is operated by QuoteSnap (“QuoteSnap”, “we”, “us” and/or “our”) and has been created to provide information about QuoteSnap and our product and service offerings that link to this Privacy Policy, including our software tools (the “App”). This Privacy Policy describes how we collect, use, disclose, and otherwise process Personal Information in connection with our Services.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Customer Data Collection by Our Apps

Data Collection

When you install and use any of our Shopify apps, we may collect the following types of customer data (data related to your store’s customers):

  • Storefront Data: Information necessary to enable app functionality, including product details, pricing (which can be hidden), customer inquiries, and any other information provided by your customers for interactions within the app.
  • Usage Data: Information regarding how you (the merchant) interact with the app, including feature usage, preferences, and settings.
  • Customer Interactions: Data provided by your customers when they engage with the app (e.g., submitting quote requests, inquiries, or other app-related interactions). We do not store or access personally identifiable information (PII) of your customers unless explicitly provided in their app interactions.

Purpose of Data Collection

The customer data we collect is used for the following purposes:

  • To enable the app’s features, including processing customer requests and allowing merchants to respond effectively.
  • To improve app features, functionality, and performance based on usage and customer feedback.

Data Sharing

  • Internal Use Only: The information collected is used exclusively by QuoteSnap to maintain, improve, and provide the services you have requested.
  • No Third-Party Sharing: We do not share or sell your customer data to third parties, except as required by law or to fulfill requests related to app functionality (e.g., processing payments). All third-party partners are required to meet privacy and security standards.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: 

  • Companies who support our Site and Services, such as Shopify. 
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. 
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services:

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchangesor other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews. 

Marketing and Advertising:

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. 

Security and Fraud Prevention:

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. 

Communicating with you:

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Your Access to control over information and Deletion Rights:

To request data deletion, please submit a verifiable consumer request to us by emailing us at: [email protected].

You may make a verifiable request related to your personal information. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include: First Name, Last Name, Email used to register with the Company, and Phone Number
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Data deletion request

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions by emailing us at [email protected]. Once we receive and confirm your verifiable consumer request, we will execute the deletion immediately after 90 days,  except if we are legally required to retain specific information.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, and take actions reasonably anticipated within the context of our ongoing business relationship with you
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 
  • Debug products to identify and repair errors that impair existing intended functionality. 
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent. 
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 
  • Comply with a legal obligation. 
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Delete all application data as soon as reasonably possible in the following cases:

  • When retaining the application data  is no longer necessary for a legitimate business purpose that is consistent with these Terms and all other applicable terms and policies;
  • When you stop operating the product or service through which the application data  was acquired;
  • When we request you delete the application data for the protection of Users (which we will determine at our sole discretion);
  • When a User requests their personal data be deleted or no longer has an account with you (unless the application data has been aggregated, obscured, or de-identified so that it cannot be associated with a particular User, browser, or device), or for Tech Providers, when a User or the Client requests their application data be deleted or the Client no longer has an account with you;
  • When required by applicable law or regulations;

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and looking for “HTTPS” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at [email protected]

Retention of Your Information

We generally keep your personal information while you use the QuoteSnap service. If you cancel the subscription, you stop paying your subscription fees, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

Our retention period is 90 days unless required otherwise by the law. When determining the retention period, we take into account various criteria, such as the type of the length of our relationship with you, possible re-installs of our apps, and the impact on the services we provide to you if we delete some information from or about you & mandatory retention periods provided by law.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. 

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. 

Updates or Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. When we make changes to this Privacy Policy, the date at the beginning of this Privacy Policy will reflect the date from which the change goes into effect. You are advised to consult this Policy from time to time. 

How to contact us

QuoteSnap is the entity responsible for the processing of your Personal Information. If you have any concerns regarding this Privacy Policy, or if you would like to exercise your data subject rights, kindly write to us at [email protected].